Frequently Asked Questions

  1. Is it safe to place my order through your website?
  2. Can I place my order over the telephone?
  3. Which bank cards do you accept?
  4. How do I go about choosing a safe?
  5. What does ‘cash rating’ mean?
  6. What is the valuables cover on a safe?
  7. What are fire ratings?
  8. Do safes have to be bolted down?
  9. What does ‘installation’ entail?
  10. Are electronic locks reliable?
  11. What happens if my electronic lock runs out of power?
  12. What happens if I forget my code?
  13. Can I purchase extra keys?
  14. What happens if I loose my keys?
  15. Are all Burton safes covered by a warranty?
  16. How long does delivery take once I place an order?
  17. Do you buy second hand safes?
  18. Can you uplift and relocate my current safe?


1.Is it safe to place my order through your website?Back To Top
Yes. Every online transaction is processed using SSL (Secure Socket Layout) encryption. For detailed information please refer to Can I trust this site?


2.Can I place my order over the telephone?Back To Top
An order can be placed online or over the telephone. We also accept cheques and can raise pro forma invoices.

We ask for payment prior to dispatching goods unless you are a repeat customer or are from a local government body or charitable organisation in which case we can accept official purchase orders.


3.Which bank cards do you accept?Back To Top
We accept all of the following credit / debit cards: Mastercard, Visa, Visa Electron, Maestro, JCB, Delta and Solo.


4.How do I go about choosing a safe?Back To Top
We realise that choosing a safe can be quite bewildering with so many different types available and the added technical jargon. On our home page, therefore, we have designed 2 guides to assist you in picking out a safe. A Guide to Security Safes and A Guide to Fire Safes. Both guides layout the different types of safes available and points to think about to ensure you purchase a safe which fulfils your needs.


5.What does ‘cash rating’ mean?Back To Top
A cash rating refers to how much your insurance company will underwrite the contents of your safe for. If the rating is £1,000 then the safe is suitable for storing up to £1,000 in cash. For further information please refer to Understanding Cash and Fire Ratings.


6.How do I work out the valuables cover on a safe?Back To Top
As a guide insurers typically give up to 10 times the cash rating for valuables cover. Thus a £1,000 cash rated safe can hold up to £10,000 in valuables.


7.What are fire ratings?Back To Top
A fire resistant rating refers to the duration in minutes that contents within a safe will remain protected from excessive heat and fire. Ratings are split into 30, 60, 90 and 120 minute increments. As paper and data corrupts at different temperatures there are two main categories of fire safes, Document Safes and Data Safes.


8.Do safes have to be bolted down?Back To Top
Insurance providers, as a general rule, stipulate that a security safe be bolted down to either the floor or wall if it weighs less than 1 tonne. Many fire safes cannot be bolted down as it would effect the fire protection offered.


9.What does installation entail?Back To Top
As part of our delivery and installation service our professional safe installation crew deliver the safe to your premises, position it to where you would like it located and then bolt it to either the floor or wall using one of more rawl bolts. They will also test everything and briefly take you through the main functions.


10.Are electronic locks reliable?Back To Top
Yes. Electronic locks are as reliable as key locks. All are battery powered so they do not need to be situated by an external power supply. Using an electronic lock means you will not have to worry about where to keep keys or what to do if you loose them. Many electronic locks also come with features such as time delay, the option to have more than one user code and audit trail facilities.


11.What happens if the electronic lock runs out of power?Back To Top
Electronic locks are battery powered. When the batteries start to run low the lock will offer a warning that they need changing. If the warning is missed the batteries can easily be changed. Every safe is sold with a manual with instructions of how to change the batteries. No codes in the lock will be reset or lost if power runs out.


12.What happens if I forget my code?Back To Top
If you lose or forget your code, it follows the same principle as if you were to loose a safe key. An engineer would be required to attend and either drill or pick open the lock to gain access.


13.Can I purchase extra keys?Back To Top
Extra keys can be purchased when placing an order; this is both time and cost effective.


14.What happens if I loose my keys?Back To Top
If you loose all the keys to the safe lock an engineer would be required to attend and either drill or pick open the lock to gain access.


15.Are all Burton safes covered by a warranty?Back To Top
All Burton products offer a minimum of 2 years warranty in respect of materials and workmanship. The Burton Keyguard range (Keyguard Digital, Keyguard Combi, Keyguard Electronic) carries a 1 year warranty.


16.How long does delivery take once I place an order?Back To Top
Every product listed has an allocated link detailing the type of delivery provided and its lead time.


17.Do you buy second hand safes?Back To Top
No. Due to the very competitive prices of new safes the second hand market is now generally non existent. As standard industry practice, we would charge a fee for removal and scrappage of an existing safe.


18.Can you uplift and remove my current safe?Back To Top
Yes. We have professional safe installers who operate nationwide uplifting and relocating many safes. Please refer to our Nationwide Installation Service for further information.